Based on research conducted by Salesforce, this guide looks into the latest trends in field service at a pivotal moment of change. Here are some of the key themes we uncover:

• How service organizations are addressing a shortage of skilled field service workers in the face of extraordinary customer expectations

• How top-performing field service organizations are using AI right now — and why so many decision makers are doubling down on this technology

• How top-performing field service organizations are using AI right now — and why so many decision makers are doubling down on this technology